The Call Centre Is Dead If you work in a call centre, your job is under threat. You could be forgiven for thinking this with all the industry talk of bots, automation and self-service. The emphasis from the analysts and experts...
The market has decided that Software as a Service (SaaS) has taken over and is here for the long haul. This means more players will be coming to the table but they need to get it right to excel in this...
If I gave you a million pounds, you’d probably buy something without trying it. If I took back that million pounds, you’d be more diligent. You’d want to know what the product did, if it did it well and how it...
Experience has taught us that integration is something that is incredibly hard to get right at the first, second or third time of asking yet is the Holy Grail of most businesses actively competing in the modern market. Naturally, introducing a...
